They Have A Way With Gourmet
By Renee M. Covino
Remember when grocery shopping was about grabbing
food and getting out? Upscale supermarkets/departments are changing all
that.
There are food stations galore, with every imaginable cuisine from Texas BBQ to sushi to Italian to Indian — beautifully presented and well-lit under glass, atop marble, or in large ceramic serving dishes; available for takeout or eat-in at booths by the window or bar chairs assembled around a brick oven “bar.” A few hundred yards away, shoppers will find some adorable cotton baby clothes with matching beanies, handmade exotic jewelry, essential oils and some fine bath products. Beyond that, there are gorgeous blooms and baskets to assemble them in. Wines and spirits are available nearby too, in a Mediterranean-looking enclave complete with strewn decorative grapevines around the multitude of racks.
Years ago, this retail description might have belonged
to an upscale shopping mall with its central food court and various
boutique shops, or perhaps an eclectic European-style market. Today, it is
a single shopping entity under one roof — one of the newest
prototypes of Austin, Texas-based Whole Foods, an upscale supermarket that
is successfully meeting the needs of more and more mainstream consumers
while continuing to appeal to its core base of natural/organic/fresh-food
customers.
Whole Foods does not stand alone, of course. Boulder,
Colo.-based Wild Oats, Austin-based Central Market (a division of H-E-B in
San Antonio), Rochester, N.Y.-based Wegmans, Norwalk, Conn.-based Stew
Leonard’s, and Monrovia, Calif.-based Trader Joe’s are just a
handful of upscale food retailers that are setting new standards in this
increasingly competitive marketplace. Family-owned Wegmans has even landed
on Fortune Magazine’s
list of top 100 companies to work for every year since the list was
initiated in 1998. Also family-owned, Stew Leonard’s has been on that
same list for five straight years.
And now there are many others in the traditional
grocery arena taking similar footsteps to higher “gourmet”
ground. As more food-buying options become available in a multitude of
channels for consumers, it will be the perpetual responsibility and
challenge of food retailers to create uniquely compelling shopping
environments and claim back their stake in the food category —
perhaps even infringe on a few others (namely, general merchandise) in the
process.
“We see a wholesale embracing of the concept of
design in the mind of the American consumer right now,” maintains
Christian Davies, vice president of Retail Design Strategy and creative
director at FRCH Design Worldwide, and also a speaker at this year’s
Food Marketing Institute (FMI) Show in Chicago, in a seminar titled,
“Can Supermarkets Be Cool?”
“The consumer for the past 10 years has been on a
steady decline towards cheap, cheap, cheap, and we all knew there would be
a point where this would reach bottom,” he says. “We are living
in a much more “luxe” place right now, and an increased level
of design has been a huge part of that.”
And so, traditional grocery outlets are emulating the
specialty market-place. Recent moves to higher ground include the following:
Ahold has taken its Stop and Shop brand to new levels
with ceramic tile floors, skylights, and track lighting, where shoppers can
browse a full-service cheese counter and gourmet hot food buffet or pick up
toys and office supplies. Another division of Ahold, Giant Food Stores last
year announced the closure of its Washington-area headquarters, cutting 500
jobs, but the money saved is being invested in nearly 40 new or remodeled
stores during this year and next. A news report stated the move was to
“give the grocery chain a competitive edge against stores such as
Wegmans Food Markets Inc.”
Safeway Inc. is upgrading to “Lifestyle”
stores to fend off rivals. Renovated stores carry up to 90 kinds of organic
fruits and vegetables, compared with 30 in a “typical” Safeway,
and suppliers must meet elevated quality and sweetness standards for
produce. The chain makes what it says are restaurant-quality
“Signature” brand sandwiches and soups. Going after a warmer,
more upscale ambiance, Safeway has introduced earth tones, softer lighting,
and mahogany shelving in the bakery and deli areas.
H-E-B, based in San Antonio, has always been known for
its “best retail practices” strategy, but the chain continually
improves on its ideas, most recently with its H-E-B plus! and Backyard
prototypes, which feature expanded existing departments and the addition of
some new ones, including Healthy Living, Card & Party, and Texas
Backyard. According to the Texas grocer, there will now be a heavier
emphasis on fresh products and healthy-living products. Also, the
store’s bigger coffee bar will offer shakes, malts, and smoothies,
while an expanded deli will carry a range of fresh salads and made-to-order
grilled Panini sandwiches.
Minyard Food Stores of Coppell, Texas has reopened four
of its Carnival stores in Dallas to include elements of a new prototype the
chain plans to unveil in mid-July, geared to Latino shoppers with a totally
new upscale look. New elements include a prepared foods section with
sit-down eating areas; expanded and improved offerings in produce, deli and
bakery; newly installed service meat cases; an expanded tortilleria, and
the addition of a “fruiteria” (fruit and juice bar).
Giant Eagle, based in Pittsburgh, is getting ready to
unveil its new Market District stores this summer, the details of which are
still under wraps, but guaranteed to be upscale in scope.
Wal-mart is in on the trend, too, even with its
low-price-leader reign. The nation’s largest food retailer, with
about 14 percent of all grocery sales, recently announced it’s going
to double its organic offerings in many of its 3,800 stores.
Because competition is so fierce now, the industry is
starting to see continual flow and change with these forward-thinking
retailers that know this is no time to stop on one single upscale plan or
idea. “The mindset shift I think we need is for retailers to realize
that they need to be constantly prototyping – rather than launching
these things every three years to huge fanfare and expectation,” says
Davies. “Prototypes should be incremental and frequent, even doing
several simultaneously . . . that reflects a fresh approach to evolving and
learning.”
Not for Supermarkets Alone
This upscale “virus” is spreading —
way beyond the grocery sector. Though supermarkets currently account for
the majority of U.S. specialty food sales — 71.8 percent, according
to Specialty Food Magazine’s State of the Specialty Food Industry 2006 — many
companies in other retail channels desire a higher profile in what is
loosely defined as the “specialty/upscale” approach.
“This absolutely expands beyond
supermarkets,” says Rod Hawkes, a professor at the Cornell University
Food Industry Management Program. “Leading retailers are more and
more becoming niche marketers. It’s a broad-based trend.”
Hawkes mentions, as an example, JC Penney’s
“targeted and more upscale” merchandising strategies, including
the company’s recent announcement to have in-house cosmetics from
Sephora.
As a channel, convenience stores are “maybe even
more so trying to differentiate themselves,” says Hawkes.
“Their key categories are being attacked. Supermarkets are offering
gasoline as a loss leader, and beer and cigarettes have been troubled
categories for a while.”
Thus, chains like Sheetz and Wawa are becoming
“proactive and progressive in private branding,” according to
Hawkes. 7-Eleven has leadership in takeout foods. And UK-based Tesco is
coming to the West Coat with its Tesco Express format.
Even those outside the realm of traditional retail are
in on the trend. Some regional movie theaters, for example, are featuring
gourmet coffee bars, bakery items behind glass, and even childcare services
on the premises.
So what is happening to the definition of
specialty/upscale/gourmet if everyone starts to get a handle on it?
“That’s a good question,” says
Hawkes. “There’s no question that one of the worst places to be
in retail right now is in the middle” (meaning that those retailers
who are at the top, usually with a specialty focus, are successful and
those who are at the bottom, usually with a price focus, are successful).
“But one of the things we’re seeing is that as everyone is
shifting, the middle is shifting,” he continues. One of the points of
a recent seminar discussion Hawkes conducted was on that very topic:
“What is specialty if everyone is doing it?”
The trend Hawkes sees coming is that “the whole
notion of specialty, gourmet, healthy, natural and organic in the
consumer’s mind is going to be one thing. It’s not going to be
good enough if something is fancy and specialty if it’s also not
healthy and/or organic,” he says. “Those will all merge into
one experience for consumers.”
What’s in a Niche?
Among the 77 companies representing 4,208 stores
surveyed in the Food Marketing Institute’s "Facts About Store
Development 2005" study, there is a strong interest in developing
niche-focused stores to broaden market share.
Among retailers trying this avenue, gourmet/specialty
foods ranked as the most embraced format, offered by 66.7 percent of
companies. Next was natural/organic, featured by 50 percent, followed by
ethnic, which was offered by 25 percent.