Ultra-premium Chocolate
Headlines at Newsstand
Adam Smith sells chocolate
as if it were fine wine, speaking of products in terms of their
“fruit notes,” “complexity” and “flavor
profiles.” He even describes members of his sales staff as
“chocolate sommeliers.”
It’s pretty lofty talk for a newsstand
proprietor. But then Smith’s magazine shop, Fog City News, is hardly
a traditional newsstand. The eight-year-old establishment in the heart of
San Francisco’s financial district is an unusual hybrid: part
magazine shop, part purveyor of ultra-premium chocolate. Magazines and
chocolate bars cohabit on elegant, custom-made oak shelving.
Fog City News sells 250 upscale chocolate bar brands.
It’s a continually evolving assortment that Smith and his staff
decide upon via an ongoing process of evaluating new offerings and entering
assessments into a database. To date, he’s sampled and prepared
tasting notes on more than 2,000 chocolate bars.
Given his passion for fine chocolate, it’s hard
to believe that a decade or so ago, Smith’s palate was unrefined, and
his business objective was simply to open a newsstand that was
exceptionally well stocked with foreign and domestic magazines. Initially,
he sold mainstream candy brands, along with some hard-to-find merchandise
like French cigarettes and imported soft drinks.
Adding upscale, often imported chocolate bars to the
mix came about in response to requests from the newsstand’s
well-traveled clientele. Today Fog City News is a showcase for imported
brands such as Valrhona, Amedei, and Coppeneur as well as for the creations
of celebrated U.S. chocolate makers including Fran Bigelow, John
Scharffenberger and Gary Guittard.
“People often say, ‘I can’t quite
tell if you’re a chocolate store that sells magazines or a magazine
store that sells chocolates,” notes Smith, 39, who worked in
restaurant management before opening Fog City News. Chocolate accounts for
about 45 percent of the retailer’s sales vs. the 5 percent candy
represented in the newsstand’s early days. Bars aren’t labeled
with prices; nor are shelf talkers used. Most bars are in the $4 to $6
price range, although they go as high as $13.95.
Chocolate conversations
Smith continually pushes his newsstand patrons in the
direction of new chocolate experiences. “I really discourage
you from having a ‘favorite,’ anything,” Smith observes.
“Once you’re locked into a concept, then you stop searching.
There is no ‘best’ chocolate.”
To encourage store patrons to embrace his philosophy,
Fog City News offers a frequent buyer card or “chocolate
passport.” With the purchase of 10 different bars, the 11th one is
free.
In addition to the incredible chocolate bar
assortment, the shop stocks chocolate gift items for the holiday seasons.
The offerings aren’t geared to early-bird shoppers. “Most don’t appear until literally two weeks
before the holiday,” says Smith. “We have truffles from local
makers with no preservatives and made with heavy cream with a shelf life of
literally five days.”
But then Smith doesn’t have the traditional
entrepreneurial mindset. Although his shop is profitable, and he is
convinced that the world of ultra-premium chocolate is still in its
infancy, he has no expansion plans. He’s content to stay focused on
connecting one-on-one with both shoppers and chocolate makers.
Much as it is with fine chocolate, sometimes one truly
top-notch offering is enough.
— By Mary Ellen Kuhn
— By Mary Ellen Kuhn